Returns & Exchanges

At House of EM5, we want you to be completely satisfied with your fragrance journey; if your purchase isn't quite right, we offer a hassle-free 15-day return and exchange policy for all unopened and unused products.

1

Initiate Your Request

Log into your account and visit the 'My Orders' section to select the items you wish to return or exchange within 15 days of delivery.

2

Pack with Care

Ensure the fragrance bottles and packaging are in their original, sealed condition and place them securely in the original shipping box.

3

Schedule a Pickup

Once your request is approved, our courier partner will arrive at your doorstep within 48 hours to collect the package at no additional cost.

4

Quality Check and Refund

After our warehouse team inspects the returned items, your refund or exchange will be processed within 5-7 business days to your original payment method.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing